IT Infrastructure Management

IT Infrastructure Management Services


Remote Infrastructure Management services are mission critical and reflect high customer confidence and relationship.

5 years back when Remote Infrastructure Management Industry took a revolutionary turn, was the time when many global organizations started looking for low-cost, high-quality alternatives, and they sought global delivery models to achieve these goals. The last one decade saw Application Development and Maintenance (ADM) and Business Process Offshoring (BPO) leading the IT infrastructure industry growth, but the last few years have paved way for a new segment that concentrates on managing infrastructure remotely or Remote Infrastructure Management Service (RIMS).

As per a recent Report by NASSCOm-McKinsey titled ‘Remote Infrastructure Management Services: Igniting India’s leadership (2008)’, globally, the RIM industry is expected to achieve a penetration of 25 to 27 per cent by 2013, a US$20 billion to US$21 billion increase over the revenues of about USD 6 billion to USD 7 billion today. The Report goes on to state that with global CIOs’ continued comfort with India as the “primary” offshore destination, the country will capture greater than 50 per cent of the world market i.e., USD13 billion to USD15 billion in revenue by 2013, which would create 325,000 to 375,000 jobs.

Customers have begun to enjoy several benefits from RIM. The most significant is a reduction in their overall infrastructure costs. Some customers are seeing a reduction of almost 25 per cent in their IT infrastructure budget. They are also getting better service, quality and transformational value from their Indian remote infrastructure management partners.

The services delivered by Virtecho help in:

  • Maintaining stability in service operations.
  • Achieving effectiveness and efficiency in the delivery and support of services which ensures value for the customer.
  • Managing the availability of services, controlling demand, optimizing capacity utilization, scheduling of operations, and fixing problems.

RIM Services

Security Services

As technology becomes increasingly more complex, important resources necessary to keep the network running at optimal levels become more difficult to find and retain. Whatever the size of your company or the nature of your market, Virtecho has the right people for you.

Network Management

A booming economy has fueled numerous organizations to expand and strengthen their IT infrastructure, with an increased focus on Networks - The Backbone of organizational growth.

Database Management

We offer comprehensive database management services combining technology, tools, processes and people expertise in a cohesive manner to provide cost effective solutions meeting customer service levels, key performance levels and business objectives.

Desktop Management

Your organization would be gearing up to meet the challenges of simplifying, standardizing and streamlining systems to improve availability and service, and provide users with tools to succeed in an ever-evolving, increasingly agile workplace.

VDI Management

Virtualization is part of an overall trend in enterprise IT that includes autonomic computing. Traditionally, computer hardware has been designed to run a single operating system and a single application, leaving most machines vastly underutilized.

Application Management

Consolidating support activities, our solution ensures increased productivity and ROI. Using application development experience as a part of providing Level 1, 2, or 3 application support, we resolve a wide variety of application operation challenges.

Storage and Backup

Virtecho offers complete Storage management solutions covering the entire life cycle of primary and secondary storage. The Services are offered with guaranteed Service levels in a Global delivery model aligned with ITIL framework of best practices covering all aspects of service support and service delivery.

Disaster Recovery

Disaster often strikes without any warning. Be it a minor accident or a catastrophic event, these disruptions to your business can cost you heavily.

Datacenter Consolidation

As business challenges and technology demands increase for companies around the world, next-generation data centers are responding by providing services that drive business continuity, process efficiency, and top-line growth.

Enterprise Servicedesk

We offer multilingual Service Desk services across the complete spectrum- from basic IT helpdesk to enterprise service desk solutions. This includes complete ticket lifecycle management, proactive alerts monitoring, IT security, and identity and access management.